Help Docs
Common Issues
Common Issues
Quick solutions to the most frequently encountered problems.
Account & Login
Can't log in?
- Double-check your email and password (watch for Caps Lock)
- Click "Forgot Password" to reset if needed
- Clear browser cookies and try an incognito window
- Check your spam folder for password reset emails
Email verification not received?
- Check spam/junk folders
- Request a new verification email from account settings
Whop payout connection issue?
- Verify your Whop account is active and verified
- Use the same email for both accounts (if applicable)
- Reconnect through account settings
Payments & Payouts
Payment delayed or missing?
- Check your transaction history in your wallet page
- Verify the task/submission was approved
- Standard processing: 1-3 days for microtasks
- If over 5 business days without payment/feedback on submitted job, create a report
Can't request payout?
- Minimum balance required: $10
- Whop account must be verified and connected
- Account must be in good standing (no violations)
Platform fee: 10% on all approved submissions. Payment amount will reflect this deduction.
Tasks & Submissions
No tasks available?
- Tasks are posted throughout the day—check back regularly
- Complete your profile to qualify for more tasks
- Check task requirements before attempting
Can't submit work?
- Verify all required fields are filled
- Check image file format (JPG, PNG accepted) and size (under 10MB)
- Refresh page and try again
Submission rejected?
- Read the feedback carefully
- Compare your work against job requirements
- You cannot resubmit for the same task—apply feedback to future submissions
- Need to appeal? Use the Appeal Rejection button
If you believe your rejection was unfair, submit an appeal. Our team reviews appeals within 24-48 hours.
Technical Issues
Page not loading?
- Refresh the page (Ctrl+R or Cmd+R)
- Try a different browser
- Clear cache and cookies
- Check your internet connection
File won't upload?
- Verify file size is under 10MB
- Use supported formats: JPG, PNG
- Try again later
Account Restrictions
Account suspended or limited?
Possible reasons:
- Multiple rejected submissions
- Violation of platform rules
- Incomplete profile
How to resolve:
- Review the reason in your account notices
- Correct any issues (profile, behavior)
- Contact support to appeal if you believe it's incorrect
Repeated violations or circumventing restrictions may result in permanent account termination.
Need more help? Check your Submitting Reports guide to appeal rejections or report issues.